Refund and Rescheduling Policy

Non-Refundable Bookings

All bookings are non-refundable under any circumstances, as each booking represents a commitment from the customer. This policy is rigorously enforced to uphold the quality and integrity of our services.

Service and Satisfaction

We do not offer refunds for any of our services. Upon completing wedding decorations, we solicit feedback from the bride and groom to ensure their satisfaction. Any necessary adjustments are typically addressed immediately. Similarly, for makeup services, we strive to meet customer satisfaction on the spot, accommodating any additional requests promptly. Consequently, rescheduling is not applicable.

Product Refunds and Exchanges

For select products that we offer, we are pleased to provide a refund or exchange if the item is defective. To facilitate this, customers must provide an unboxing video captured from the moment the package is opened. Videos recorded after the item has been unboxed, or those that are edited or cut, will not be accepted. Upon receipt of the valid video, we will dispatch a replacement product. If a replacement is unavailable, we will request the customer’s bank account details and process the refund within 30 days from the complaint date.

Service-Specific Policies

Refunds are not available for bookings related to pre-wedding shoots, wedding dresses, event organization, decoration, or wedding photography. These services are strictly non-refundable.

Refund Processing Time

Refunds will be processed within 30 days of receiving a valid complaint. For product exchanges, replacements will be dispatched within 7 days from the date of the complaint.

Emergency Situations

Special considerations may be given in emergency situations. For instance, if the bride or groom faces an accident close to the wedding date, we may offer the option to reschedule the event. This rescheduling policy also applies to emergencies affecting makeup bookings, pre-wedding shoots, and dress rentals, provided valid and acceptable evidence is presented. We reserve the right to deny rescheduling if the evidence is deemed insufficient or unacceptable.

In the event that the wedding cannot proceed due to hospitalization or the death of the bride or groom, we may offer the option to transfer the booking to a relative or friend who wishes to marry soon or exchange the booking for a voucher to be used in our store.

Contact Information

For any inquiries regarding rescheduling, please contact us via email at [email protected] or by phone at +6684-680-1995.